We hope you will enjoy your product! We go to great lengths to create a truly exceptional product, for example in terms of product design, quality, materials and workmanship. We also know that occasionally things happen. More than anything, we are here to make you happy.
FJbottle has a one month guarantee period applicable to all products.
- Material issues
- Workmanship issues
- Defective products
- Normal wear and tear in use
- Dents and scratches
- Discolouration and paint chips
- Accidental damage (e.g. product drop)
- Product misuse and improper care
- Damage caused by incorrect cleaning practices
If your product is experiencing problems with materials or workmanship, please contact us and we will respond to your enquiry within 1 weeks. All claims must be accompanied by a photograph of the damaged product and an order number. If you are unable to submit a picture, you may send the product back to us for review. All shipping costs will be the responsibility of the consumer.
We will repair or replace any defects in material or workmanship, at our discretion, for the life of the product. We strive to replace defective products quickly with current stock, which sometimes means a brand new product or colour.
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.