FAQs

1. How to close the lid correctly, as well as to avoid water leakage?
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2. The lid leaks for the following reasons

  • There is a gap between the internal hose of the lid and the cup articulation, and it is not completely closed.
  • The water temperature should not exceed 60 degrees, otherwise it will leak due to air pressure.
3. Traw can not absorb water? How to deal with it?
  • It needs to cut short 0.5-1cm or tighten the straw inward; if you do not have the right tools, we do not recommend that you operate to avoid hurting your hands; or replace the straw with another to use
  • There is an air valve inside the lid of the cup, you need to ensure that there is no water intake, as well as no gaps in the installation.
  • The water temperature should not exceed 60 degrees, otherwise the water will not be sucked up due to pressure problems