1.Shipping Area：
Free Shipping within the United Kingdom:
At FJbottle, we are delighted to offer free standard shipping on all orders within the United Kingdom.
2. Postage：
1) Free shipping within the United Kingdom.
2) Before shipping, you can change the address at no extra cost. However, a correction fee of £2 per item will be charged for address changes made after shipping.
3) For EU countries, please place your order on www.fjbottle.de
3. Processing time：
We need 12-24 hours processing time and then your order will be shipped. During peak periods, processing times may extend slightly. (Monday-Friday) 。
4. Delivery Times：
It's our goal to make sure your order is processed quickly and efficiently. Typically takes 2-5 business days to arrive.
As we cannot control transportation, the arrival time may vary based on actual conditions. Please check the order in the backend to confirm how long it will take to ship.
5. Shipping Carrier:
We will ship your order within 48 hours from the UK by Royal Mail.
6. Expedited Shipping:
For those requiring faster delivery, expedited shipping options are available at an additional cost. Please contact our customer service: contact@fjbottle.com
7. Order Tracking:
After your order ships, you'll receive an email with a tracking number to monitor delivery progress on the carrier's website or at https://www.17track.net/en. Registered users can also view their order and shipping details in their account
8. Packaging:
Sustainability is key at FJbottle. We use eco-friendly packaging materials that are recyclable and biodegradable, ensuring minimal environmental impact.
9. Delivery Issues:
Please ensure your delivery address is accurate and complete when placing your order. FJbottle is not responsible for orders shipped to incorrect addresses provided by the customer.
If you experience any issues with your delivery, such as delayed arrival or damaged goods, please contact our customer service team. We are committed to resolving any issues promptly and satisfactorily.
10. Returns and Exchanges:
Please refer to our Returns and Exchanges policy for information on how to return or exchange an item.
11. Customer Support:
For any queries or assistance regarding your order or shipping, please contact our friendly customer support team contact@fjbottle.com.
We value your patronage and strive to make your shopping experience with FJBottle seamless and enjoyable. Thank you for choosing FJBottle for your eco-friendly bottle needs!