At FJbottle, our mission is to provide you with quality products that enhance your lifestyle. We understand that there may be instances where you need to return a purchase, and we want to make the process as easy as possible for you.
1. Eligibility for Returns:
- You may initiate a return within 30 days from the date of delivery.
2. Conditions for Returns:
- The product must be unused and in its original condition.
- All original packaging, tags, and accessories must be included.
3. How to Initiate a Return:
- Please email our customer service team at contact@fjbottle.de to initiate the return process.
- Include your order number, the item(s) you wish to return, and the reason for the return.
4. Return Shipping:
- Once your return is approved, we will provide you with the return shipping address.
- Ensure the product is securely packaged to prevent damage during transit.
- You are responsible for the return shipping costs unless the return is due to a quality issue or a mistake on our part.
5. Inspection and Refund/Exchange Process:
- Upon receiving your returned item, we will inspect it to ensure it meets the return conditions.
- If the item is in good condition, we will process your refund or exchange.
- Refunds will be issued within 3-5 business days.
6. Quality Issues and Damaged Items:
- If you receive a damaged or defective item, please contact us immediately.
- Provide photos or videos of the damaged item for our records, and we will assist you in resolving the issue promptly.
7. Non-Refundable Items:
- Personalized or customized items are non-refundable unless there is a manufacturing defect.
8. International Returns:
- For international returns, please contact us to discuss the return process and obtain shipping details.
9. Contact Information:
- For any questions or to initiate a return, reach out to our customer service team at contact@fjbottle.com.
Thank you for choosing FJbottle. We appreciate your trust and look forward to providing you with excellent service.
Last Updated: [January 10th , 2024]